Debt Recovery Agent

Course Name: Debt Recovery Agent

Description: The Debt Recovery Agents should understand the regulations governing their work as DRAs, their duties and responsibilities as well as their rights, soft-skills and strategies needed for collections, the reporting and monitoring process and the importance of non harassing & polite recovery

Certification Partner: Banking, Financial Services and Insurance (BFSI) Sector Skill Council

Eligibility: 12th standard pass

Duration: 100 hours delivered over 10 days

QP Code: BSC / Q0701

NSQF Level: 5

The programme ensures that participants understand basic banking functions, credit products, legal & ethical aspects of debt collection, necessary soft skills for lawful debt collection, various debt collection related case laws and customer issues

Who is a Debt Recovery Agent

A person engaged by a Bank for collecting specified loans, or advances or other kind of debts from the debtors (or borrowers) following some rules, is a Debt Recovery Agent

Career Progression

Executive → Team Leader → Assistant Manager → Process Manager → Floor Manager

Common Designations in Various Industries

DRA Executive

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